1. Who We Are

Helix Research Co is a research-grade peptide compound supplier operating online at helixresearch.co. When you visit our website, make a purchase, or contact us, you are interacting with Helix Research Co. For any privacy-related questions, you may contact us directly at privacy@helixresearch.co.

2. What Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information You Provide:

  • Full name and contact details including email address and phone number
  • Billing and shipping address
  • Payment information processed securely through our payment provider
  • Order history and purchase details
  • Messages and inquiries submitted through our contact form
  • Newsletter subscription preferences

Information Collected Automatically:

  • IP address and browser type
  • Pages visited and time spent on our website
  • Device type and operating system
  • Referring website or source
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders accurately and efficiently
  • To communicate with you regarding your orders, inquiries, and support requests
  • To send newsletters and promotional communications where you have opted in
  • To improve our website, product offerings, and customer experience
  • To comply with legal obligations and enforce our terms and conditions
  • To detect and prevent fraudulent or unauthorized activity
  • To analyze website traffic and usage patterns through analytics tools

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service Providers: We share information with trusted third-party service providers who assist us in operating our website, processing payments, and fulfilling orders. These providers are contractually obligated to protect your data.
  • Shipping Partners: Your name and delivery address are shared with our logistics and courier partners solely for the purpose of order fulfillment.
  • Legal Compliance: We may disclose your information where required by law, court order, or governmental authority.
  • Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You may control cookie settings through your browser at any time. Disabling cookies may affect some functionality of our website.

Types of cookies we use:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our site
  • Marketing Cookies: Used to deliver relevant content and track campaign performance

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of five years for accounting and compliance purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion of your personal data
  • The right to object to or restrict certain processing of your data
  • The right to data portability
  • The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@helixresearch.co.

8. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology and processed through our secure payment provider. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.